Contact
Get all the answers to the most frequently asked questions (FAQs) regarding our services, and much, much more.
general questions
You can book an apartment directly with us. Send an email (contact page or contact us link in the menu) with your requested and we will contact with you. Also you can find us in Airbnb or Vrbo.
Cleanning service
The apartment cleaning is included in the total price. All our apartments are cleaned before guests arrive and after they leave the apartment. If you would like additional cleaning during your stay, please ask us and we will let you know the cost.
Water, electricity, gas and wifi supplies
Your consumption of water, electricity, gas and wifi are included in the price. However, we asked you for a responsible use of them.
Tourist tax payment
All bookings less than 32 nights will have to pay a Tourist tax. This tax was introduced by the Government of Catalonia on March 2012. It’s included in the final price of your booking. This amount is transferred directly to the Catalan government. The charge is 2,25 Euros in Barcelona per person per night, maximum 7 nights.
If you do the booking directly with us, you can choose to pay by transfer or cash (in your arrival day). If you use other booking platforms all payments will be settled by this website.
Security deposit payment
You will have to pay the deposit upon arrival. The total amount is 300 Euros (touristic apartment) & half monthly payment (long stay apartment).
Security deposit reimbursement
The day of check out we will check the apartment, after we have checked that there is no damage to it, we will refund you the full amount of the deposit.
Booking cancellations
If you need to cancel a reservation, please contact us directly.
Refund in case of cancellations
If you do eventually cancel your reservation, your chosen rate will determine whether you will receive a full refund or not. Please read our Terms and Conditions for more information.
We will charge an amount from the second month of the lease depending on the bedrooms: 1 bedroom 80€, 2 bedrooms 100€. These payments will be regularized once the lease ends with the real expenses being made in the flat.
more questions about your stay
Check in from 15:00 to 21:00h. Automatic check in on demand. Check out time at 12:00.
The booking confirmation that we send you contains all the information you need to contact us when you arrive.
All apartments are fully equipped. Towels and bed linens are also provided for our guests. Also you can check each apartment profile to know what equipment has the apartment come with.
The apartment will be clean when the clients arrives. The client may request further cleaning of the apartment (depending on the availability of the cleaning service). On the day of departure, the client should leave the property clean and in an acceptable state of tidiness.
If you break something, let us know and we’ll tell you if you need to pay any additional costs.
In our blog we have an article explaining how to get to Barcelona from the Barcelona-El Prat airport or Barcelona-Sants station. Also if you have any question let us know.
There are many public car parks where you can leave your car. If you need this service please contact with us and we will send you the information.
If you need to leave your luggage before or after you rent your apartment, please contact us.
When you arrive, we give you the number of our emergency service that you can call if you have any emergency.
You can find more information about Barcelona on our IG profile @stayourway_bcn or on our blog.
Sorry, but Pets are not allowed in our apartments.